Customer Care Representative (Medical Allied Graduate) - Remote from Bali

Join Maxicare, a leading healthcare provider, as a Customer Care Representative (Medical Allied Graduate) and make a meaningful impact from the comfort of Bali. This remote role offers the perfect blend of professional growth and work-life balance in one of the world's most sought-after destinations. As a part of the Maxicare team in Bali, you'll be at the forefront of providing exceptional customer service to our valued clients.

In this role, you'll handle inbound and outbound customer inquiries, manage patient records, and ensure our clients receive the highest level of service. You'll work with a variety of tools including CRM systems, email platforms, and communication software to streamline our operations and enhance customer satisfaction. This is your chance to leverage your medical background and customer service skills to create a positive impact on our clients' healthcare experience.

📋 Tanggung Jawab Pekerjaan

• Handle inbound and outbound customer inquiries via phone, email, and chat, providing prompt and professional responses.
• Manage and update patient records in our CRM system, ensuring accuracy and completeness.
• Assist in scheduling appointments and coordinating with healthcare providers to ensure seamless patient care.
• Provide information and support to patients and their families regarding medical services, procedures, and insurance coverage.
• Monitor and escalate issues to the appropriate teams for resolution, ensuring timely and effective follow-up.
• Collaborate with cross-functional teams to resolve customer issues and improve our service offerings.
• Participate in quality assurance activities to maintain high service standards.
• Stay updated on industry trends and best practices in healthcare customer service.

🎓 Kualifikasi & Syarat

• Bachelor's degree in a medical allied field (e.g., Nursing, Medical Technology, Pharmacy, etc.).
• Minimum 1-2 years of experience in customer service or a related field, preferably in the healthcare industry.
• Strong communication and interpersonal skills, with the ability to build rapport with patients and their families.
• Proficiency in using CRM systems, email platforms, and communication software (e.g., Salesforce, HubSpot, Slack).
• Excellent organizational and time management skills, with the ability to handle multiple tasks and meet deadlines.
• Familiarity with healthcare terminology and processes.
• Ability to work independently and as part of a team in a fast-paced environment.
• Fluency in English, both written and spoken, is a must. Bahasa Indonesia is a plus.

🛠️ Keahlian

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