Customer Service Representative - Entry Level (Fresh Graduates Welcome)

Are you a fresh graduate looking to kickstart your career in a dynamic and customer-focused environment? Private Advertiser in Surakarta, Jawa Tengah is seeking motivated individuals to join our team as Customer Service Representatives. We are a growing company with a strong reputation for delivering exceptional customer service and we are looking for enthusiastic individuals who are eager to learn and grow in a supportive work environment.

As a Customer Service Representative, you will be the first point of contact for our customers, handling inquiries, complaints, and resolving issues with a smile. You will use our customer relationship management (CRM) system, Salesforce, to manage customer interactions and ensure that every customer leaves satisfied. This role is perfect for fresh graduates who are passionate about customer service and want to build a career in a fast-paced, rewarding environment.

Join us at Private Advertiser in Surakarta and be part of a team that values your growth and development. We offer competitive salaries, a comprehensive benefits package, and the opportunity to work in a vibrant city with a rich cultural heritage.

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries and complaints via phone, email, and chat, providing prompt and efficient solutions.
• Manage customer data and interactions using Salesforce, ensuring accurate and up-to-date records.
• Assist in the resolution of customer issues, escalating to the appropriate team members when necessary.
• Provide exceptional customer service, demonstrating professionalism, empathy, and a positive attitude.
• Monitor and report on customer service metrics to identify areas for improvement.
• Collaborate with the marketing and sales teams to ensure a seamless customer experience.
• Stay updated with industry trends and best practices in customer service.
• Participate in team meetings and training sessions to enhance your skills and knowledge.

🎓 Kualifikasi & Syarat

• Fresh graduate with a degree in Business Administration, Marketing, or a related field.
• Minimum of 0-2 years of experience in customer service or a similar role.
• Excellent communication skills, both written and verbal.
• Strong problem-solving and analytical skills.
• Proficiency in using Salesforce or similar CRM systems.
• Ability to work in a fast-paced environment and meet tight deadlines.
• Fluency in Indonesian, with English being a plus.
• Enthusiasm, motivation, and a willingness to learn and grow.

🛠️ Keahlian

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